Common Questions

Compliance

Are you compliant with privacy regulations?

Panelbear has been designed for privacy from day one. We collect the minimum amount of data necessary to provide our service and do not sell or rent personal data to anyone. Applicable privacy laws are highly dependent on the relevant jurisdiction. We regularly evaluate new developments in privacy regulations such as GDPR and CCPA, and continue to adapt our data protection measures accordingly.

Do you sell my data?

No. We're in the business of selling software, not personal data. We do not monetize the free plan.

Is my data secure?

We use physical, procedural, and technical safeguards to preserve the integrity and security of your information. We regularly back up your data to prevent data loss and aid in recovery.

Plans & Pricing

Can I change my plan later?

Yes, you can upgrade or downgrade at any time. If you choose to upgrade, you'll pay a prorated amount for the rest of the billing cycle. If you choose to downgrade, you'll be credited on your next billing cycle.

Can I use the same plan for multiple websites?

You can have multiple websites under a single account. Our pricing is based on usage. For example, if your plan includes 100k events per month, you could have 5 websites each with 20k events (pageviews + custom events).

Do you offer refunds?

We do not offer refunds, instead we offer a 14 day free trial. Also you can easily cancel your paid subscription at any time, and it will no longer renew.

How are pageviews counted?

For billing purposes, pageviews refer to the number of API events sent to Panelbear. Events could be pageviews or custom events.

For example, suppose a visitor navigates to 2 pages on your website and also triggers a custom event called 'NewsletterSignup'. In this case, a total of 3 events will be counted towards your monthly quota (2 page views + 1 custom event).

For the purposes of determining your pricing plan, we only count events sent in the last 30 days. Historical events are kept for the data retention period included in your plan.

How do I cancel my subscription?

To cancel your paid subscription, simply log in, go to the billing page, and click on "Cancel" — that's all there is to it!

You can also close your account from the account settings page. Please note we automatically delete inactive user data, and your account deletion cannot be undone.

Is my payment information safe?

We use Stripe for billing, which is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Additionally, your payment credentials are never directly handled by or stored on our servers.

What are my payment options?

We accept Visa, Master Card, American Express, Apple Pay, and Google Pay. We do not, under any circumstances, accept Paypal.

What happens if I exceed my account limits?

When you exceed your monthly limit, we'll notify you via email and give you enough time to find a plan that better fits your needs. If you don't upgrade we might interrupt your analytics until your usage is back within your plan limits.

We'll never charge you an unexpected fee. You can always change or cancel your plan directly from the UI.

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