Frequently Asked Questions
What happens if I exceed my account limits?
Everything will continue working as usual, so you won't have to worry in case your website goes viral. There's no overage fees.
When you exceed your monthly limit, we'll send you an email alert and give you enough time to find a plan that better fits your needs. However, if you don't upgrade within the grace period, new data will be rejected until your usage is back within limits. That way, you'll have enough time to react in case your website gets a lot of traffic, and you won't lose data as soon as you reach the limit.
We'll never charge you an unexpected fee, and you'll always be able to change or cancel your plan via the billing settings page.
How do you count page views?
For billing purposes, page views refer to the number of API events sent to Panelbear. For example, if a visitor opens 2 pages on your website, and submits a 'NewsletterSignup' custom event, then 3 events will be counted towards your monthly quota (2 page views + 1 custom event).
For the purposes of determining your pricing plan, we only count events in the last 30 days.
Can I use the same plan for multiple websites?
You can have as many websites as you want under a single account (subject to fair use). Our pricing is based on usage. For example, if your plan includes 100k page views per month, you could have 10 websites each with 10k page views.
What are my payment options?
We accept Visa, Master Card, American Express, Apple Pay, and Google Pay. We do not, under any circumstances, accept Paypal.
Is my payment information safe?
We use Stripe for billing, which is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Additionally, your payment credentials are never directly handled by or stored on our servers.
How do I cancel my subscription?
To cancel your paid subscription, simply log in, go to the billing page, and click on "Cancel" — that's all there is to it!
You can also close your account from the account settings page. Please note we automatically delete inactive user data, and your account deletion cannot be undone.
Can I change my plan later?
Yes, you can upgrade or downgrade at any time. If you choose to upgrade, you'll pay a pro-rated amount for the rest of the billing cycle. If you choose to downgrade, you'll be credited on your next billing cycle.
Is my data secure?
Panelbear uses physical, procedural, and technical safeguards to preserve the integrity and security of your information. We regularly back up your data to prevent data loss and aid in recovery.
All data is securely stored within the European Union, this facilitates compliance with privacy regulations, and leverages the EU's strong standards for data protection.
Do you sell my data?
No. We are in the business of fast and private analytics, not selling your data to third-parties.
You are our customer, not the product. If you'd like to support us, please consider upgrading or telling your friends about us. It would mean the world to us!
Do you offer refunds?
We do not offer refunds. However, you can easily cancel at any time, and your paid subscription will no longer renew.
How do I add your analytics script?
Simply copy and paste the snippet shown in your dashboard into the header of any website or content management system. It's a simple piece of code that only collects what is necessary and loads super fast from anywhere in the world.
Are you compliant with privacy regulations?
Privacy and security are part of our foundation. We build our products to be compliant with privacy regulations including GDPR, and CCPA.
Do I need to show a cookie notice on my website?
We don't use tracking cookies, so you may not be legally required to show a cookie notice. However, this is not legal advice, and we encourage you to seek advice from a qualified professional.